FAQ
General Farm
Rescheduling/Cancellation Policy
Individual Tickets
All ticket sales are NON-REFUNDABLE. Guests who need to reschedule or cancel their visit, may do so via our Self-Rescheduling/Cancellation Reservation System. To make changes, click on the reservation confirmation email that was received after booking and follow the instructions. Guests who need to cancel will receive a Hellerick's Family Farm GIFT CARD that can be used for a future visit. The Gift Card has NO expiration. Guests who miss their reservation time, do not reschedule or contact us, will be considered a NO SHOW, and will NOT receive a Gift Card. We may be contacted at 215-766-8388 or info@hellericksfarm.com
Individual Ticket Self-Rescheduling/Cancellation per Activity:
Adventure Farm (General Admission): Cancellation 12 hours before reservation time/Reschedule up 2 hours before reservation time.
Aerial Adventure Park: Cancellation 12 hours before reservation time/Reschedule up to 2 hours before reservation time.
Silo Climbing Wall: Cancellation 12 hours before reservation time/Reschedule up to 2 hours before reservation time.
Mini Golf: Cancellation 12 hours before reservation time/Reschedule up to 2 hours before reservation time.
Goat Yoga: Cancellation 12 hours before reservation time/Reschedule up to 12 hours before reservation time.
Goat Experience: Cancellation 12 hours before reservation time/Reschedule up to 2 hours before reservation time.
Birthday Parties:
Birthday Parties are required to pay for the party at the time of booking. In the event of inclement weather and the party cannot be rescheduled, 100% of the price of the party will be REFUNDED to the credit card used for booking the party. If the party needs to be cancelled for any other reason besides weather, the guest will receive a Hellerick’s Family Farm GIFT CARD to be used for a future visit. The Gift Card has NO expiration. Guests who miss their reservation time and do not contact us will be considered a NO SHOW and will NOT receive a Gift Card. We may be contacted at 215-766-8388 or info@hellericksfarm.com
Groups
Groups will be contacted 7 days prior to their reservation date to review the minimum number of guests in their group attending. At that time, we will take a deposit which is equivalent to ½ of the minimum number stated. For example…the group organizer indicates they have 40 guests in their group, we will take a deposit for the 20 guests. The day of the visit, the group organizer will pay for the remaining guests in the group. If less than the 20 guests show up on the day of the event, there will be NO REFUND for less than the 20 guests paid for in the deposit. In the event of inclement weather, and the group cannot reschedule, they will receive a 100% refund of the deposit. Groups who miss their reservation time and do not contact us will be considered a NO SHOW and will NOT receive a GIFT CARD or a REFUND. We may be contacted at 215-766-8388 or info@hellericksfarm.com
Schools
Schools will be contacted 7 days prior to their reservation date to review the estimated number of students in their group attending. We will NOT be taking a deposit, and the School Trip organizer will pay for the number of guests attending on the day of their visit unless other arrangements have been made.
Pets are NOT allowed per our insurance company unless a Certified Guide Dog.
Portable restrooms are located at the front of the Aerial Adventure Park Barn and the Machine Barn. They are cleaned regularly for our Guest’s comfort.
Yes, there are drinks and snacks available at the Aerial Adventure Park Barn.
On Fall weekends, Hot Dogs, Pizza, etc. are available at the Country Kitchen - Check with a Hellerick’s Family Farm Team member when you arrive for dining options.
Yes! We take credit cards, cash and checks as form of payment.
NO! Parking is always FREE at Hellerick’s Family Farm.
Smoking is strictly prohibited on the Farm due to the large amounts of straw and other items that could catch fire. You are welcome to smoke in your car and then rejoin your group.
Reservations are HIGHLY RECOMMENDED for the Aerial Adventure Park, Farm Obstacle Course, Goat Yoga and The Goat Experience.
Very infrequently, the farm will close due to weather or unforeseen circumstances. In this case, we will promptly notify all guests and they may reschedule or will be issued gift card to be used for a future visit.
Aerial Adventure
Yes, all Guest participants are required to sign a Waiver before being allowed on the course.
A Waiver link is included in the confirmation email. Please share this link with all Guests in the group to fill out electronically before arrival.
Reservations are HIGHLY RECOMMENDED! Plan your Aerial Adventure by visit by making an online reservation. We will always do our best to accommodate drop-in Guests; however, without a reservation, we cannot guarantee that you or your group will get on the course when you arrive
No, only guests participating on the Aerial Park have to pay. There will be a seating area in the front of the Aerial Adventure Park if anyone wants to wait or watch from there. Mini Golf yes unless they are 16 older
We sanitize all clubs and ball after use.
Guests who do not complete their visit due to deteriorating weather will be given time to complete their courses after the weather conditions change. If we must close due to the weather, Guests will be given a gift card to return to the Park on another day. Guests who booked the day we closed due to weather conditions will receive a gift card.
Silo Climbing Wall
Guests will always be in a full body harness and helmet and attached to a safety device while completing each Wall. Guests may choose ANY or all of the 6 Climbing Wall (3 easy, 2 medium and 1 hard)
Note: If for any reason, after you pay the admission, put on your harness and helmet and then change your mind to not participate before attaching to a wall, you may immediately return your equipment and receive a full admission refund.
Yes, all Guest participants are required to sign a Waiver before being allowed on the course.
A Waiver link is included in the confirmation email. Please share this link with all Guests in the group to fill out electronically before arrival.
Reservations are HIGHLY RECOMMENDED! Plan your Silo Climbing Wall visit by making an online reservation. We will always do our best to accommodate drop-in Guests; however, without a reservation, we cannot guarantee that you or your group will get on the course.
- Bring a signed Waiver for each participant.
- Participating minors must have a Waiver signed by a parent or legal guardian.
- Guests can complete the Waiver online or we have extra copies at the farm.
- Closed-toe shoes and comfortable clothing.
- Hair ties for long hair.
- Bug spray if you are prone to insect bites.
- Sunscreen if you prefer.
Guests are welcome to watch from designated areas. There is NO CHARGE just to watch!!
We spray the helmets and harnesses with a COVID-19 killing disinfectant after each use.
Gloves are not required for the Silo Climbing Wall. If you prefer to use gloves, you may bring your own pair or you can purchase them here.
Each wall is approximately 35 feet in height. Guests may do whatever portion of the wall, they are comfortable doing.
This activity is self-guided. All Guests attend an educational session to learn about safety procedures and how to use the equipment. Team members are on the ground in case you need assistance.
Yes, but consider wearing an eyewear retainer to be sure your glasses do not fall off. We are not responsible for any damage that may occur if they fall from the course.
The best place for your valuables is your car; however, Guests may use the bins behind the main desk.
We will take an individual or group photo before Guests go on the Wall.
Our team members will not take photos while guests are on the wall. Our team member’s job is to assure the safety of everyone on the wall.
Tips are appreciated, but not required. Your Guides work hard to make sure Guests have a memorable experience. If your Guides succeeded, feel free to reward their efforts.
Guests may do this three ways: Tip your Guides directly, add to the tip jar at the Main Desk (all Guides split) or add the tip to your credit card.
Guests who do not complete their visit due to deteriorating weather will be given time to complete their courses after the weather conditions change. If we must close due to the weather, Guests will be given a rain check to return to the Park on another day. Guests who booked the day we closed due to weather conditions will a gift card.
All guests MUST wear the helmet and full body harness provided by Hellerick’s Family Farm.
PERSONAL SAFETY EQUIPMENT IS PROHIBITED!
Adventure Farm
Fall Festival (General Admission) includes ALL DAY (open to close) entry to our 18-acre Adventure Farm which includes our 45+ activities e.g. hayride, animal attractions, slides, tractor tire playground, etc...
Parking is always FREE!
Yes! Everyone entering the Adventure Farm area must pay the admission fee.
Yes, there are drinks and snacks available at the Aerial Adventure Park Barn.
On Fall weekends, Hot Dogs, Pizza, etc. are available along with Soft Serve Ice Cream and Mini Donuts at the Country Kitchen - Check with a Hellerick’s Family Farm Team member when you arrive for dining options.
Unfortunately, our insurance company doesn’t permit dogs on our property unless they are a Certified Guide Dog.
Yes! We take credit cards, cash and checks (with driver’s license) as form of payment.
You do not need to make reservations for the Adventure Farm.
Since the Adventure Farm season runs from Spring to Fall, please dress appropriately for the day you visit. Layering is always the best option particularly in the Spring and Fall.
For health reasons, we ask Guests not to pet our animals.
Our animals are fed twice daily with a feed that is made specifically for their diet. We ask Guests not to give them any additional food as that may impact their health.
Yes, you may bring your stroller; however, we also have wagons available for use at no charge. Our wagons are the best way to navigate the areas on the farm.
Yes! We have several portable toilets placed around the farm for your comfort.
Our group rates start at 16 Guests. Click here for more information. We also offer birthday party rates, click here for information.
All activities in our 18-acre Adventure Farm area are included in the admission price.
Food, drinks, rubber ducks, flowers, U-Pick Crops, pumpkins, items in our Market Areas, and admission to the Aerial Adventure Park, Farm Obstacle Course, Goat Yoga, and Goat Experience are available at an additional charge.
Your Adventure Farm Admission is good from 10 am - 6 pm. You will receive a wristband so you may leave and return within that timeframe as long as you don’t remove your wristband.
We have a strict No Drop Off Policy. Children under the age of 16 always require a parent or legal guardian with them while on the farm.
Smoking is strictly prohibited on the farm due to the large amounts of straw and other items that could catch fire. You are welcome to smoke in your car and then rejoin your group.
The farm is on a slope and does drain well; however, there are certain areas (e.g. corn maze) that do get muddy after a rain. Please wear appropriate footwear if it rains the day before your visit.
For the safety of all, no individual adults** are permitted in our Adventure Farm area. If your group has an individual adult** joining your party at a later arrival time than your group, please leave your Guest's name at our Main Barn entrance so your Guest may gain admittance.
**defined as an adult, without a child or another adult, attempting to be admitted to the Adventure Farm area
Goat Yoga
1 hour of Yoga with certified Yoga instructor and interaction with the goats.
Reservations are HIGHLY RECOMMENDED AS THE CLASS MAXIMUM IS 20 GUESTS! We will always do our best to accommodate walk-in Guests. Without a reservation, we cannot guarantee that you or your group will get a spot in the class.
Each Guest will need to complete and sign a participation Waiver. A Waiver link is included in the confirmation email. Please share this link with all Guests in the group to fill out electronically before arrival.
Your own towel or yoga mat (old one). The class takes place in our Goat pasture so it will get dirty.
The class is in a pasture, on the ground, with nature! Bugs, butterflies and other insects are around - Please apply organic sunscreen and or organic bug repellent if desired.
Goats like to nibble and chew on shoe strings, clothing and anything else you may bring in the pasture.
Goats like to lick your skin, especially if you are sweating.
Goats like to climb, so they may jump and climb on your back.
Goats go to the bathroom whenever and wherever.
If there is inclement weather at the time of the event, you will receive a gift card to rebook into another class.
Yes! We offer Schools, Groups and Birthday Party options. Click for more information.
The Goat Experience
30 minutes of Goat interaction inside their pasture with unlimited petting and pictures.
Reservations are HIGHLY RECOMMENDED AS THE MAXIMUM GUESTS ALLOWED PER TIMESLOT IS 12 WITH ONLY TWO AVAILABLE TIMESLOTS A DAY. We will always do our best to accommodate walk-in Guests. Without a reservation, we cannot guarantee that you or your group will get into the experience.
Each Guest will need to complete and sign a participation Waiver. A Waiver link is included in the confirmation email. Please share this link with all the Guests in the group to fill out electronically before arrival.
The Goat Experience takes place in a pasture. Bugs, butterflies and other Insects are around - Please apply organic sunscreen and/or organic bug repellent if desired.
Goats like to nibble and chew on shoe strings, clothing and anything else you may bring in the pasture.
Goats like to lick your skin, especially if you are sweating.
Goats like to climb, so they may jump and climb on you.
Goats go to the bathroom whenever and wherever.
If there is inclement weather at the time of the event, you will receive a gift card to rebook another class.
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